Returns & Refunds Policy

Cancelling Before Dispatch

As a courtesy on top of your legal rights below, you can cancel any order — perishable or not — free of charge, for any reason, at any time before it has been dispatched for delivery. To cancel, send us a written message via WhatsApp at +972 54-866-8728 stating your order number, as soon as possible after placing it. Approved cancellations are refunded in full to your original payment method within 7 business days.

Your Legal Right to Cancel (Distance Sale Cancellation)

Under Israel’s Consumer Protection Law, 5741-1981 (חוק הגנת הצרכן) and the Consumer Protection (Cancellation of Transaction) Regulations, 5771-2010, the statutory right to cancel a distance-sale transaction applies to non-food goods. Most of what we sell is food and drink, which the Regulations specifically exempt from this right regardless of shelf life (see “Food & Beverage Products” below) — but for non-food items such as our Household category, the following applies:

You may cancel the transaction within 14 days of the day you receive the product, by sending us written notice via WhatsApp at +972 54-866-8728 with your order number. If you cancel after receiving the product, you must return it to us in its original, unused condition, and we may charge a cancellation fee of up to the lower of 5% of the transaction value or ₪100. Approved refunds are issued within 7 business days of receiving your cancellation notice, or of receiving the returned product where applicable, to your original payment method.

Food & Beverage Products

Under the Consumer Protection Regulations, food products are exempt from the statutory 14-day right of cancellation once delivered — regardless of shelf life — since the law does not require a retailer to accept the return of food. This covers the large majority of our catalog: fresh produce, fish, meat, dairy, and other short-shelf-life items, as well as shelf-stable food and drink such as pantry goods, oils, honey, and wine.

As a voluntary courtesy, not a legal requirement, we still accept returns of unopened, sealed, shelf-stable food and drink (e.g. pantry goods, oils, honey, wine) within 14 days of delivery in their original condition — refunded the same way as our legal-right cancellations above. Fresh and perishable items (fish, meat, dairy, produce) cannot be returned once delivered for any reason other than damage or quality issues, covered under “Returns After Delivery” below.

Returns After Delivery

Because most of our products are fresh and perishable, our returns policy after delivery works a little differently from standard retail.

• If an item arrives damaged, incorrect, or below the quality you expect, contact us on WhatsApp within 24 hours of delivery with a photo — we’ll offer a replacement or a full refund.
• Unopened, sealed, shelf-stable food and drink (e.g. oils, pantry goods, honey, wine) can be returned within 14 days of delivery in their original condition, as described above.
• Perishable items (fresh fish, meat, dairy, produce) cannot be returned once delivered, except in cases of damage or quality issues as described above.
• Refunds are issued to your original payment method within 7 business days of approval.

Questions? Contact us on WhatsApp: +972 54-866-8728